General terms and conditions of business
1. Subject of the contract
The following terms and conditions apply exclusively to the ordering and delivery of goods that the customer orders online via online shopping at https://glueckskristall.de. By placing an order, these terms and conditions are accepted.
2. Conclusion of contract
(1) The contract is not concluded through your order, but only when the goods are sent or our written order confirmation.
(2) The contract is concluded subject to the availability of the goods. We will inform you immediately if the service is unavailable. Any consideration you have already provided will be refunded immediately.
(3) Orders from customers with delivery addresses in the European Union are accepted. Other countries on request.
Our offers are non-binding. Small deviations and technical changes compared to our illustrations or descriptions are possible. Since our products are often individual pieces or small quantities, we cannot guarantee availability.
3. Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must contact me
Address: Paweena Pelzl, Am Strasserfeld 14, 40627 Düsseldorf
Email: service@glueckskristall.de
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, I will have to pay you all payments that I have received from you, including delivery costs (with the exception of the additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by me have) to be repaid immediately and at the latest within fourteen days from the day on which I received notification of your cancellation of this contract. For this repayment, I will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of this repayment. I can refuse the repayment until I have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to me immediately and in any case no later than fourteen days from the day on which you inform me of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back to:
Paweena Pelzl
At Strasserfeld 14
40627 Düsseldorf
Email: service@glueckskristall.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*)/received on (*)
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for paper notification)
Date
(*) Delete what is not applicable.
End of cancellation policy
(1) The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
(2) Please avoid damage and contamination. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging in order to avoid claims for damages due to damage caused by inadequate packaging.
(3) Please note that the modalities mentioned in paragraph 2 above are not a prerequisite for the effective exercise of the right of withdrawal.
4. Prices and shipping costs
All prices are final prices plus shipping costs. Due to the small business status according to Section 19 UStG, no sales tax is charged and therefore not shown. The shipping costs depend on the products ordered and their weight and will be clearly communicated to you during the order process before you submit your binding order.
Germany:
2.50 euros (up to 1 kg)
4.80 euros (up to 2 kg)
7.00 euros (up to 5 kg)
9.50 euros (from 5 kg)
Other EU countries:
5.00 euros (up to 1 kg)
11.00 euros (up to 2 kg)
17.00 euros (up to 5 kg)
22.00 euros (from 5 kg)
Shipping costs are determined based on the weight of the products ordered.
5. Delivery conditions
The delivery time is 3 to 5 working days. If you pay in advance, the delivery time begins with the transfer made.
Delivery and service deadlines are extended appropriately in the event of force majeure and all other obstacles for which Glueckskristall (owner Paweena Pelzl) is not responsible and which have a significant impact on the delivery or service, especially in the event of a strike.
Glueckskristall (owner Paweena Pelzl) is entitled to make partial deliveries.
Shipping is uninsured if the total weight of the shipment is less than two kilos. There are no trackable tracking numbers for these deliveries. If the total weight of the shipment is two kilos, it will be shipped insured with a tracking number. For consumers, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipping only passes when the goods are handed over to you, regardless of whether the shipping is insured or uninsured.
Shipping takes place with Deutsche Post AG, DHL or Hermes.
6. Payment options
At Glueckskristall (owner Paweena Pelzl) you have the option of using various payment methods. Other payment methods than those offered below are not possible. We also assume no liability for other payment methods. All information regarding payment and shipping costs will be sent to you in a confirmation email after the purchase has been completed.
Payment in advance
When paying in advance, you transfer the invoice amount to our account in advance. You will receive our bank details in the confirmation email after completing the order. The goods will be delivered within 3 working days after the invoice amount has been credited to our account.
Cash on pickup
You pay the invoice amount when you pick up the goods. There are no shipping costs.
Paypal Payment with Paypal is only possible within Germany.
7. Warranty
(1) The product images may differ from the appearance of the delivered products, particularly in terms of color and size. In particular, changes in the appearance and features of the products may occur following product range renewals. There are no claims for defects if the changes are reasonable for the customer.
(2) The statutory warranty period is 2 years and begins when the goods are handed over. During this time, all defects that are subject to the statutory warranty obligation will be remedied completely free of charge. Your warranty claims are initially limited to subsequent fulfillment. If subsequent fulfillment fails, you have the right to withdraw from the purchase contract or reduce the purchase price, at your discretion.
8. Data protection
Thank you for your interest in this website. Protecting your privacy is very important. Below you will find information about how your data is handled.
The responsible body within the meaning of data protection laws is
Paweena Pelzl, Am Strasserfeld 14, 40627 Düsseldorf
Email: service@glueckskristall.de
Tel. 0179 5095533
Collection, processing and use of personal data
You can visit this website without providing any personal information. Only access data without personal reference is stored, such as the name of your Internet service provider, the page from which you visit us or the name of the requested file. This data is evaluated exclusively to improve the offer and does not allow any conclusions to be drawn about you personally.
Personal data is only collected if you voluntarily provide it when ordering goods or opening a customer account. We use the data you provide without your separate consent exclusively to fulfill and process your order.
Use of cookies
Cookies are used on various pages to make visiting the website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies used by the website are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and make it possible to recognize your computer on your next visit (so-called permanent cookies). These cookies are used to greet you with your user name and save you from having to re-enter your password or fill out forms for subsequent orders your data.
Your right to information, correction, deletion and objection
You have the right to receive information about your personal data stored by us at any time. You also have the right to correct, block or, apart from the required data storage for business transactions, delete your personal data. The contact details can be found below.
You can make changes or revoke your consent with future effect by notifying us accordingly.
Contact person for data protection
If you have any questions about the collection, processing or use of your personal data, information, correction or deletion of data or revocation of consent given, please contact:
Paweena Pelzl, Am Strasserfeld 14, 40627 Düsseldorf
Email: service@glueckskristall.de